FAQs

How long after the completion of the online program does a student have to complete the skills session and test?: Students must take the skills practice and test session within 60 days of successfully completing the online portion. These skills sessions are offered the third Thursday of every month (except November and December) at:
Station 62
5551 Butterfield Ranch Road
Chino Hills, CA. 91709

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Community CPR Classes

1. What does the course consist of?: The online Part I course is designed to provide an alternative training delivery option for first-time or renewal training to non-healthcare professionals. It is presented in a self-paced online format, which students can access anytime. When the online portion (Part I) is completed, it is then followed by a hands-on skills practice session (Part 2) and skills test (Part 3) with an AHA Instructor. The participant will earn a course completion card.

2. What is the course format?: The online portion of the course, (Part I), contains required exercises that must be successfully completed before the student receives a certificate of completion. A student may proceed through the online modules in any preferred sequence. When a student logs off, each completed exercise will be saved automatically and marked as completed on the Course Home Page so that the student can track progress.

3. Who is the intended audience?: The online Part I course is designed for workplace training. The course is intended for first-responders and other designated employees whose employers chose to provide or require them to complete credentialed CPR with AED or First Aid with CPR and AED training. The course is not intended for healthcare providers nor does it cover teaching credentials.

4. How long does it take to complete?: The online portion of the course, Part I, will take approximately 2 hours to complete. Students may take the course in one sitting or break it up into several sessions depending on individual needs and schedules. Students may log back in with the email and password entered during registration. Students should allow for 1 – 1.5 hours on average to complete the skills practice (Part 2) and skills testing (Part 3) sessions with the AHA Instructor.

5. Is a skills session and/or test required?: Yes, a skills practice session and skills test are required. After students successfully complete Part I and print the certificate of completion, they will need to schedule a skills session. At the skills session, students have the opportunity for hands-on practice with an AHA Instructor or manikin system (Part 2). Once comfortable performing the skills, students are required to demonstrate the required skills used during the skills test (Part 3). The test is the last step to earning a course completion card.

6. How long after the completion of the online program does a student have to complete the skills session and test?: Students must take the skills practice and test session within 60 days of successfully completing the online portion. These skills sessions are offered the third Thursday of every month (except November and December) at:
Station 62
5551 Butterfield Ranch Road
Chino Hills, CA. 91709

7. Can a student log in and out of the course?: Yes, after a student registers and creates his/her login with an email address and password, they can log in and out as many times as they like. To log out, the student selects the “Click here to logout” link located at the top of the page. When a student is ready to continue training, they can return to OnlineAHA.org and login with their registered email and password.

8. Can course material be accessed after the online portion is completed?: After completion, students may access the online portion for 12 months from the day of enrollment. It is recommended that students frequently refer to the course material for review and knowledge updates.

9. What should I do if my checkpoints won’t check off?: This could be due to browser settings. Students can get troubleshooting tips and recommended settings on the Browser Check page. This link is also available on the bottom of the Course Home Page.

10. How do I get a receipt for my purchase?: Students can print a receipt for orders on the Order History page. The Order History link is located on the left-hand sidebar on the Course Home Page.

11. Does the program require special computer or support software?: Most web browsers will have no problem using this site. The videos require the QuickTime or Flash plug-in. Click on Browser Check to make sure the browser is compatible.

12. Who should be contacted if there are problems with the online course?: Users can Contact Us (OnlineAHA.org) with questions about the site, content, policy, or technical issues. Click on Contact Us in the upper left of the Home Page to find customer support information, including phone numbers, email contacts, or postal mail instructions.